ALL SALES ARE FINAL. We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services. For obvious health and hygiene reasons we are unable to accept any returns that have been opened as they can not be resold. We have to be extremely strict with this policy as we are sure most customers would not like to have purchased a product of this nature when someone else has already owned this. Unfortunately we are unable to accept everyone’s claim that their item remained unopened. Unlike many retailers that accept returns and then re-sell the used product, we immediately destroy all returned merchandise-without exception. This means you can always have absolute confidence that anything you purchase from Forbidden Luxury has never been used and is therefore completely clean and safe. Products defective in materials or workmanship may be returned for a replacement of the exact same item within 14 days of purchase. Defective items must be returned in its original packaging accompanied by the invoice or packing slip. Any returns of defects must be approved in advance and must be unused. Returns not approved in advance will not be given a refund. You must send us an email and get an approval email back from us before shipping your items.Please contact us for more information.